Digital transformation is only as successful as the human experience delivered

Machine learning, artificial intelligence and the Internet of Things, are quickly transcending from buzzwords to hard reality. As organisations invest millions into their IT estate, it can seem easy to forget the importance that humans play in the future of technology. After all, it’s still humans who decide whether technology is adding value to their lives, or becoming a hindrance.

The role technology plays across the sectors can directly impact an organisation’s bottom line and it is playing a more prominent role across the board. Digital touchpoints are increasingly becoming the core point of customer contact, and a subpar delivery on this front can have a very nega…
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