The UAE has been ranked first in the Arab region in Government Electronic and Mobile Services (GEMS) Maturity Index, according to a report issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).
The report said the availability of services in the country reached 90%. As for the access to services, the report showed that 80% of the UAE population has access to services.
GEMS Maturity Index measures the maturity of government services provided through online portals and smart Apps in the Arab countries. It seeks to bridge the gap of most international indicators, in terms of identifying the service development, usability and user satisfaction.